.Biz Support

     We offer an annual support plan which will ensure the stability and availability of your server.  We have technically trained staff that will provide you with the information that you require.

     Our support is delivered out of Ontario, Canada.

Unlimited Telephone Support

A toll free 1 888 number is available for customers in North America to contact support. 
1-888-337-7720. International 905-729-3459.

Unlimited E-Mail Support

You can email all your questions to Support@EasyAccess.biz

On-Line Support Portal

For registered users, we provide an on-line Support Portal at  BizBugs On-Line

Free Product Updates

Any new service packs and product updates will be available for download at no charge

Support Business Hours

Our hours of support are Monday to Friday from 8AM to 8PM EST.

.Biz Support Document Library

   Installation Troubleshooting

• EasyAccess Troubleshooting Guide
• Windows 2003 and IIS 6.0 'Page Cannot Be Found' issue Instructions  
• Where we find most of our solutions - Google

     .Biz Documentation

• .Biz User Guide.PDF      (10mb)
• .Biz Administrators Guide      (3mb)

     Additional Documentation

• Data Import Guidelines Document
• EasyAccess Programmers Reference
• EasyAccess Developer Edition Install Document
• EasyAccess LDAP Setup Document
• How to configure Attachments
• .Biz Architecture Document

     Latest EasyAccessEMailServer.exe

• EasyAccessEMailServer.exe - v4.1 - January 31st - 2007 - ! For EasyAccessHelpDesk.NET Only.

     Utilities

• LDAP Utilities to get and verify your LDAP Settings
• VBS Test script to verify your COM+ Server Settings.
• VBS Script to retrieve your EasyAccess Database and COM+ Server version
• Sample HTML Notification E-Mail Body
• Sample HTML Notification Incident Web Link

Copyright © 1999-2008 EasyAccess Business Solutions Inc.